FREQUENTLY ASKED QUESTIONS

Where are you based?

We're based in Hobart, Tasmania, but We'll travel all over the globe to capture love.

Do you shoot internationally?

You bet We do! Nothing excites us more than the opportunity to shoot a destination wedding or elopement. If you're thinking of taking your celebrations overseas, please get in touch so we can chat about the finer details.

Do you do same-sex weddings?

A million times YESS!!! LGBTQIA+, no matter how you identify and regardless of how you define your relationship, We'd love to be a part of your wedding day. Love is love and We're 100% here for it!

Do you capture elopements?

If you and your partner are thinking of skipping the fuss and running off to do a private ceremony with just the two of you or a handful of your nearest and dearest, We'd be absolutely honoured to document your intimate ceremony. Plus! if you need witnesses, look no further. Our elopement packages start at 4 hours' coverage, so get in touch if you'd like to learn more.

How many photos will I receive?

The amount of photos you receive will depend on the hours we're there. We don't set a limit on the photos we deliver and usually, for an 8 hour package we end up delivering around 600 photos.

How will I receive my photos and videos?

We'll send you an email with a link to your own private gallery for both, photos and videos, where you can download everything in high resolution. A mobile friendly version for social media will also be available for downloading. These galleries will stay online for up to 12 months. 

How long will it take to receive our photos? And what about our videos?

Firstly, we'll make sure to send you a sneak peek with about 20 photos the next day. woohoo! You'll then receive your 30 sec. sneak peek video within the following days. It will take roughly 4 to 6 weeks to get your final wedding photos and teaser and finally between 10 and 12 weeks for your full film.
We put a lot of love and care into perfecting everything, and don't want to sacrifice quality for the sake of a quick delivery, which is why it'll take us a little bit of time. These will be your forever memories, We promise it'll be worth the wait!

We don't want our photos on social media

This is your wedding and if you are uncomfortable with your photos being shared on our social media platforms, We will respect that.

What happens if there's an emergency and you can't attend my wedding?

Although this has never happened, we're always prepared. Luckily, we have an AMAZING wedding community with outstanding professionals who will be able to step in and give us a hand if the worst case scenario were to happen and we can't attend. These super talented people will take good care of you and We'll make sure to do the editing and post production work as usual. 

Do you have a payment plan?

Yes, we can organise to split your payments into four, six or twelve instalments with no extra fees. Just let us know if this would suit you.

Can I print my photos with you?

Of course, We'd love for you to print your favourite photos! You can easily order photos prints through your online gallery or get in touch with us. You will receive a few prints on your mail as a present from us!

What if I have to cancel or move my booking?

Life is complicated and the unexpected is to be expected.

CANCELLATIONS: The booking fee is non refundable as this helps to protect our business due to turning away all other bookings for your wedding date. We hope you understand that the deposit is an insurance for our little business to stay afloat in the event of a cancellation. If you made any other payments apart from the initial booking fee, that amount will be refunded to you following the same payment schedule we previously set up for you. (eg. if you paid everything altogether, you'll receive your refund altogether. If you paid following a four month payment plan, you'll receive your refund over the following four months)

RESCHEDULE: We're happy to move the date without any extra charge as long as we're available. Get in touch with us and We'll make all the necessary arrangements to change the date and adapt to your new schedule. 

Do you have any vendors you recommend?

YESS! from our experience in the wedding industry We have come to work with some amazing wedding vendors. We have a list of people we'd love to recommend, just reach out and We'll be sure to send you some suggestions. 

Do you deliver RAWs (unedited photos or videos)?

The short answer is No, and there are several reasons for this:

- Unedited footage can be unflattering: Raw footage or unedited photos can include mistakes, blurred images, and unflattering angles, which may not be representative of our best work. We will typically spend a significant amount of time editing the photos and footage to ensure that they are of the highest quality before delivering them.

-We have a specific style and image we want to maintain. Delivering raw footage or photos that are not in line with our brand could compromise our professional reputation. It's important for us to present a polished and consistent final product that reflects who We are and what We do. 

-The settings We use on our cameras make the photos and footage quite heavy and difficult to handle unless you have the appropriate software to edit them. 








What happens after we book?

We'll stay in touch! You can keep up with our work and lives through our socials (Instagram: @mozoph.weddings) Where we usually post news, backlog updates, recent work and some silly stories of our daily lives. You can get in touch with us to organise a time to do the Adventure Session and we ask you to keep us updated in case something changes leading to the big day. We're here to give you a hand every step of the way, so let us know if you need recommendations, advice or help with the wedding planning. 
We'll send you an email a few weeks before the Wedding to organise another meeting and discuss the final details to make sure we have everything we need to capture your day!







"Love is the poetry of the senses."

- Honoré de Balzac -

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Hit us up! Ask away.

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